Frequently Asked Questions (FAQs)


Maximise Technology sources products from the best brands, from their authorised Australian distributors.

This ensures that we only offer GENUINE top brand products with all the quality that you would expect from the best innovators in the world, with FULL manufacturers warranty.

After all, would you settle for an inferior copy? We won’t.

We accepts order using our online store plus you are welcome to call us with your needs to 1300 769 374.

We accept payment by:

  • Credit card – MasterCard, VISA and AMEX (2% surcharge each)
  • Paypal
  • Direct Deposit
  • Cheque

We accept payment by several methods.

  • Credit card (2% surcharge applies)
  • PayPal
  • Direct bank deposit
  • Payment by account

After ordering online, you will receive a confirmation including tax invoice by email that we have received your order within a few minutes of ordering. Payments are processed by eWay or PayPal, and you will also receive email confirmation of your payment.

Credit card – we accept VISA, MasterCard and American Express. To cover the costs applied by credit card companies, a surcharge of 2% is applied to VISA, MasterCard and American Express purchases.

Maximise Technology uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by us or any outside party.
  • All transactions are performed under 256 bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Maximise Technology.

For more information about eWAY and online credit card payments, please visit

PayPal – our checkout will take you to PayPal’s secure processing for payment from your PayPal account.

Direct bank deposit – deposit account details are included on your invoice emailed to you at the conclusion of your purchase.

Payment by account – this is available to business customers that have applied and been accepted for payment terms. Payment 7 days from invoice will be offered to these customers – please apply for an account if you are interested in payment terms.


Payment by account – this is available to business customers that have applied and been accepted for payment terms. Payment 7 days from invoice will be offered to these customers – please contact us if you are interested in payment terms.

Our commitment to our customers is real. We want to you enjoy and feel comfortable at every stage of your purchase from us. We will keep you informed every step of the way, by:

  • Confirming receipt of your order by email as soon as it is placed on our online system.
  • Package and post your order within two business days. If the item is out of stock you will be contacted within 24 hours of ordering and advise of when we expect more stock to arrive.
  • Securely wrapping your order to protect it during delivery.
  • Emailing you a confirmation once the order has been dispatched.

Maximise Technology has a large range of products which have different shipping requirements. We mainly use couriers but in some cases, we use Australia Post. As such we accept orders to physical addresses only, not to PO Box addresses, as couriers cannot deliver to a PO Box.

Once your order is dispatched, we email you a confirmation with consignment details so that you can track your delivery. Under usual conditions, with products that are in stock, delivery is expected to arrive within 2-10 days. Should anything be foreseen to change this, we will email you.

Should you not be available when our couriers come to deliver your order, they will leave a card advising you of their attempt to deliver it, which has instructions on how to request a redelivery.

If you think that there is a good chance that you won’t be home when we try to deliver it, please consider providing us with an alternative address where someone is more likely to be there. This could be a business address or that of a neighbour.

Should you have any concerns about your delivery, please feel free to contact us at or call us on 1300 769 374.

In the unlikely circumstance that you may need to return a faulty product to us, after helping you troubleshoot the issue with the unit, we will arrange a return authorisation and provide you with the information you need to securely return the product. Once the fault is confirmed, you can choose to receive a replacement, repair or refund. Once the fault has been confirmed by the supplier, a replacement/repaired product will be returned to you at no additional cost.

If you have ordered the wrong product and need to return it for exchange – All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit, therefore advise you take out shipment registration of insurance with your postal carrier. Maximise Technology will not be responsible for parcels lost or damaged in transit if you choose not to insure. For some brands, a restocking fee of 15% may apply.