How to order using NDIS funds

Order the mobile technology you need using your NDIS funds.

NDIS is an important source of funding for people in the disability community, and we've made it easy for our clients to order the mobile technology and accessories they need using their NDIS funds. Everyone, including NDIS participants, can order online or offline.

What you can expect

However you choose to order with us, here are some things you can expect:

• You can provide different addresses for billing and delivery, so the product can be delivered to a therapist or client as you need.
• You can provide an NDIS number to be included on your quote or invoice.
• Once your payment is completed, you'll receive a confirmation email and tax invoice for your order.
• Orders are generally dispatched within 48 hours, and we'll email you to confirm this or any change to the timing.
• When your order is dispatched, we'll provide consignment details so you can track your delivery via the link in the email we send at each stage.
• You can subscribe to our newsletter for the latest information and special offers.
• Email us to request our NDIS-specific information and forms, including our Easy Read guides and our Complaints & Feedback form (PDF) (also available at the bottom of this page).

How to order online

1. Browse our store, select the products you like, and add them to your cart with the Add to Cart button. Can't see what you need? Send an enquiry here.
2. Continue shopping around our store, adding anything else you'd like, before proceeding to the Checkout.
3. To include an NDIS number on the invoice, add the NDIS number in the checkout.

Pay by credit card or PayPal

• In the Payment Method section, select credit card or PayPal, and complete the payment details in the checkout.
• An order confirmation is provided immediately.
• A tax invoice is provided once the order has been dispatched.

Pay by direct deposit — and request an invoice with NDIS information

• In the Payment Method section, select the direct deposit payment method.
• Make sure you've provided the NDIS number on the checkout form.
• An order confirmation is provided immediately, including details for making payment by direct deposit. Please include your number as the payment reference so we can process the order.
• If you need a pro-forma invoice before payment, please email us with your order number.
• A tax invoice is provided once the order has been dispatched.

Pay by NDIS — for agency-managed plans

1. In the Payment Method section, select the NDIS payment method.
2. After your order is complete, submit the NDIS Order Form.
3. Contact NDIS to endorse Maximise Technology (Provider 4050083759) with view access to your plan, and confirm budget is available:
   • Complete this consent form and send it to NDIS, or
   • Call NDIS on 1800 800 110 to endorse Maximise Technology.
4. Once we can confirm the plan details in our MyPlace Provider portal, we'll process the order.
5. We can create a 'Service Booking' for this order, or you can create one for us to accept. Note: if your plan is on the PACE system, no Service Booking is made.
6. A tax invoice is provided once the order has been dispatched. At this time we'll process payment with NDIS.

How to request a quote

We understand that our NDIS customers often need a quote before ordering. You can request one online:

1. Browse our store and click Add to Cart for any items of interest.
2. Once you've finished shopping, go to the Checkout.
3. Provide your details, then in the Payment Method section, click Request a Quote.
4. We'll reply with a formal quote within business hours.

To order by email

1. Browse our store, select the products you like, and email sales@maximisetechnology.com.au with the products you'd like to purchase — the full name and product SKU (under the product name on the product page) is ideal.
2. Include billing and shipping details — name, address and phone number for each (if they differ), plus an email address for the order.
3. Any purchase order or NDIS number, if this is required on the invoice.
4. How you'd like to pay. If this is an NDIA-managed plan, follow the steps in the agency-managed plans section above.

To order by phone

1. Browse our store, select the products you like, and call us on 1300 769 374.
2. Provide details of the products you'd like to purchase:
   • Full name of the product
   • Product SKU (under the product name on the product page) is ideal too
3. We'll also need your billing and shipping details:
   • Billing name, address, phone number and email
   • Delivery name, address and phone number (if different to billing)
4. Any purchase order or NDIS number, if this is required on the invoice.
5. How you'd like to pay.

How to pay

We accept payment by:

• Credit card — MasterCard, VISA and AMEX.
• PayPal — pay now, or pay in 4 interest-free payments with PayPal.
• Invoice for payment by direct deposit — use this option to obtain an invoice for your NDIS Plan Manager. Note: we wait until payment has cleared before we ship your order.
• Payment via the NDIS MyPlace Portal for NDIS-managed participants — see above.
• Account terms for Government, education and Not-For-Profit — we may offer 30-day payment terms, with a purchase order and a minimum order. Please email to discuss your needs or give us a call.

Complaints and feedback form

Use the form below to share feedback or make a complaint — we take all feedback seriously. You can also download our Complaints & Feedback form (PDF) to fill in and return.